Shipping policy

If you have any questions about your order or shipment, feel free to reach out to us at
📩 info@celebrityrugs.com — you’ll get a response within 48 hours.

🧶 Rugs

Our custom rugs are also made to order.
They typically take around 2 weeks to make and an additional 1 week to ship, for a total of 3 weeks from the time of purchase.

🔁 Returns, Refunds & Exchanges

All items are made to order, so we do not accept returns or exchanges unless your item arrives damaged or defective.

To qualify for a replacement, contact us within 7 days of delivery and include:

  • Your order number

  • A clear photo or video of the issue

  • We do not offer any refunds after purchase unless your item comes damaged.